Complaint management
Your satisfaction is our top priority. It really matters to us to give you the opportunity to express criticism. We have therefore set up a complaints office and provided measures for complaints management.
The aim of our complaints management is to ensure that customer complaints are dealt with appropriately and promptly. Complaints received are analysed in order to rectify recurring errors or problems. In this way, we aim to ensure a high level of customer satisfaction and long-term customer loyalty.
We need the following information to process your complaint:
- Your full contact details (address, telephone number, email address if applicable);
- Description facts;
- Formulation of the request or indication of what is to be achieved with the complaint (e.g. rectification of errors, improvement of services, clarification of a difference of opinion);
- if you contact us in the name of and on behalf of another person, an authorisation to represent this person.
Open for your involvement.
Join a friendly team of dedicated employees that we have been continuously expanding since 1991. And what does team spirit really mean at AXMANN? Above all, communication, co-operation, feedback and fair mutual dealings. To this end, we encourage employees who are willing to take on complex tasks independently and responsibly. In short: We are looking for active co-thinkers - you will find your opportunities here.